How to Use Confidential Mode in Gmail (Expiring Emails)

Sending something sensitive, like a contract figure or an account detail? Gmail's confidential mode lets you set an expiry date on an email, take back access whenever you want, and switch off the recipient's options to forward, copy, print, or download it. This guide walks through it step by step with real screenshots from Gmail on the web.

Quick answer

Click Compose, then click Toggle confidential mode (the padlock with a clock) at the bottom of the message window. Choose an expiration, choose No SMS passcode or SMS passcode, click Save, and send. To cut off access early, open the email in Sent and click Remove access.

Confidential mode at a glance

Item	Details
Where to find it	Bottom toolbar of the compose window: Toggle confidential mode (padlock with a clock)
Expiration choices	Expires in 1 day, 1 week, 1 month, 3 months, or 5 years (Gmail shows the exact date beside your choice)
Passcode choices	No SMS passcode (Gmail users open it directly; people on other email services get a passcode by email) or SMS passcode (sent by text to a phone number you enter for the recipient)
What recipients can't do	Forward, copy, paste, print, or download the message text and attachments
What it can't stop	Screenshots, photos of the screen, or malicious programs copying the message
Take it back	Sent, open the email, click Remove access

Step 1: Turn on confidential mode in a new email

1. Open Gmail on your computer and click Compose.
2. Add your recipient, subject, and message as usual.
3. At the bottom of the compose window, click Toggle confidential mode, the padlock with a small clock. If you already turned it on, click Edit in the banner at the bottom of the email instead.

Step 2: Choose an expiration and a passcode

The Confidential mode window opens. It reminds you that recipients won't have the option to forward, copy, print, or download the email.

4. Under Set expiration, click the drop-down and pick how long the email can be opened: 1 day, 1 week, 1 month, 3 months, or 5 years. The date it expires appears next to the menu.

5. Under Require passcode, choose No SMS passcode or SMS passcode. Google generates every passcode for you. If you pick SMS passcode, enter the recipient's phone number, not your own.
6. Click Save.

Step 3: Check the banner and send

Back in the compose window, a banner at the bottom shows when the content expires and repeats that recipients can't forward, copy, print, or download it. Click Edit to change the settings, or the X to turn confidential mode off for this email. When it looks right, click Send.

Step 4: Remove access early (optional)

Changed your mind, or sent it to the wrong person? You can cut off access before the expiry date.

7. On the left, click Sent.
8. Open the confidential email. Your copy shows the expiry date in a banner.
9. Click Remove access. The recipient can no longer open the message or its attachments.

What the recipient sees

• Gmail users open the message in their inbox. If you required an SMS passcode, they click Send passcode, get a text, enter the code, and click Submit.
• Other email services (Outlook, Yahoo, Thexyz and so on) get an email with a View the email link. They request a passcode, which arrives by text or email, then enter it to read the message.
• Until it expires, the forward, copy, paste, download, and print options are switched off, and the message shows a note saying so.

Tips

• It is not encryption. Confidential mode limits what recipients can do in Gmail, but they can still take a screenshot or photo. For truly sensitive data, use a secure file-sharing link or an encrypted service as well.
• Pick the shortest expiry that works. One day or one week is plenty for most one-time details.
• Use SMS passcode for outside recipients when you want proof that the person holding the phone is the one reading it.

Frequently asked questions

Where is confidential mode in Gmail?

In the compose window, at the bottom toolbar, next to the insert photo and signature buttons. It is the padlock with a clock, labelled Toggle confidential mode when you point to it.

Can the recipient forward a confidential email?

No. Forward, copy, paste, print, and download are disabled for the message text and attachments. They can still take a screenshot, so don't rely on it alone for very sensitive information.

What happens when a confidential email expires?

The recipient can no longer open the message text or attachments. If they need more time, you can send it again with a new expiry.

Can I send a confidential email to someone who doesn't use Gmail?

Yes. They get a link to view the email and a passcode by email (or by text if you chose SMS passcode).

Why can't I see the confidential mode button?

If you use a work or school account, your administrator may have turned confidential mode off for your organization. Personal Gmail accounts have it by default.

Sources

1. Gmail Help: Send & open confidential emails — setting an expiration date, revoking access, disabling forward/copy/print/download, No SMS passcode vs. SMS passcode, Remove access from Sent, opening confidential emails in Gmail and other email clients, and the warning that recipients can still take screenshots.
2. Screenshots captured November 10, 2026 in Gmail on the web, cropped to remove account and mailbox details.

Last checked November 10, 2026.

How to Snooze an Email in Gmail

Need a message out of the way for now, but want it back tomorrow or next week? When you snooze an email in Gmail, it is removed from your inbox temporarily and comes back to the top of your inbox at the time you choose. This guide shows how to snooze a message, find it later, and bring it back early, with real screenshots from Gmail on the web.

Quick answer

Point to the email, click Snooze on the right, and pick a later day and time. To find it afterward, open Snoozed on the left or search in:snoozed. The message returns to the top of your inbox at the time you chose.

Snooze at a glance

Item	Details
What it does	Removes the email from your inbox temporarily; it comes back to the top of your inbox at the time you choose
How to snooze (computer)	Point to the email, click Snooze on the right, then choose a later day and time
Several messages at once	Select the messages, then click Snooze at the top. If you can’t find Snooze, click More, then Snooze
Suggested times	Gmail offers suggested times, such as Later today, Tomorrow, Later this week, This weekend, Next week, or Pick date & time (the exact list depends on the day and time)
Where they wait	On the left, click Mail, then Snoozed, or search in:snoozed
When it comes back	Automatically, at the top of your inbox at the chosen time
Get it back early	Open Snoozed (or search in:snoozed), open the conversation and click Unsnooze in the banner at the top

Step 1: Open Gmail and find the message

1. Open Gmail on your computer at mail.google.com.
2. Find the message you want to snooze. Working from your inbox or from search results is fine; you only need to be able to point to the email.

Step 2: Click Snooze

3. Point to the email. On the right, click Snooze (the clock icon).
4. To snooze several messages at once, select them, then click Snooze at the top of the page. If you can’t find Snooze, click More, then Snooze.

Step 3: Choose a later day and time

5. Choose a later day and time to get the email. Gmail offers suggested times. On a Monday morning we saw Later today (6:00 PM), Tomorrow (8:00 AM), Later this week (Wednesday, 8:00 AM), This weekend (Saturday, 8:00 AM), and Next week (Monday, 8:00 AM). The exact list depends on the day and time.
6. To set your own, click Pick date & time, choose a date on the calendar, check the date and time boxes, and click Save.

After you pick a time, Gmail removes the message from your inbox temporarily. Gmail shows “Conversation snoozed” at the bottom left with an Undo link, and the message loses its Inbox tag and shows the date it will return.

Step 4: Find snoozed mail

7. On the left, click Mail, then Snoozed.
8. Or type in:snoozed in the Gmail search box to jump straight to those conversations.

Step 5: What happens next (and how to get it back early)

9. At the time you chose, the message comes back to the top of your inbox on its own.
10. To bring it back earlier, open Snoozed (or search in:snoozed) and open the conversation. A banner at the top shows when it is due back (for example, “Snoozed until Tomorrow, 8:00 AM”). Click Unsnooze on the right of that banner. Gmail confirms “Conversation moved to Inbox.”

Snooze from the Gmail app (optional)

1. Open the Gmail app and open the email.
2. At the top right, tap More or Snooze.
3. Choose a later day and time.

Tips

• Snooze is not Schedule send. Snooze hides a message you already received and brings it back later. Schedule send holds an outgoing email that has not been sent yet. See How to Schedule an Email in Gmail (Schedule Send).
• Undo send is different too. Undo send gives you a few seconds to pull back a message right after you click Send. See How to use Undo Send in Gmail.
• Snooze several at once. Select the messages, then click Snooze at the top. If you can’t find it, click More, then Snooze.
• Use search. in:snoozed jumps straight to snoozed mail.

Frequently asked questions

Where is Snooze in Gmail?

Point to the email and click Snooze on the right. To snooze several messages, select them and click Snooze at the top (or More, then Snooze). To find mail you already snoozed, click Mail, then Snoozed, or search in:snoozed.

Does the sender know I snoozed their email?

No. Snooze only changes where the message appears in your mailbox. The sender is not notified.

Can I change the snooze time?

Yes. Open the snoozed conversation, click Unsnooze, then snooze it again and choose the new day and time.

Does Snooze work in the Gmail app?

Yes. Open the email, tap More or Snooze at the top right, and choose a later day and time.

Sources

1. Gmail Help: Snooze emails until later — snoozing removes an email from your inbox temporarily and brings it back to the top at the time you choose; on a computer, point to the email, click Snooze on the right, and choose a later day and time; select several messages and click Snooze at the top (or More, then Snooze); find them by clicking Mail, then Snoozed, or by searching in:snoozed.
2. Google Workspace Learning Center: Snooze email or reminders until later — same computer steps; in the Gmail app, open an email, tap More or Snooze at the top right, and choose a later day and time.
3. Screenshots captured November 9, 2026, cropped to remove account and mailbox details.

Last checked November 9, 2026.

How to Turn On Vacation Responder in Gmail (Out of Office Auto-Reply)

Going away for a few days, or just need people to know you will reply later? Gmail’s Vacation responder sends an automatic reply when someone emails you. This guide shows how to turn it on, set the dates and message, choose who gets a reply, and turn it off early, with real screenshots from Gmail on the web.

Quick answer

Open Gmail, click the gear icon, then See all settings. On the General tab, scroll to Vacation responder, select Vacation responder on, fill in the dates, subject and message, optionally limit replies to your contacts, then click Save Changes at the bottom. While it is on, an inbox banner lets you click End now to stop it early.

Vacation responder at a glance

Item	Details
Where to set it	Settings (gear) > See all settings > General > Vacation responder
What you fill in	First day, optional Last day, Subject, Message
Who gets a reply	Everyone by default, or only people in your Contacts (and, on Workspace, optionally only people in your domain)
When it runs	From 12:00 AM on the start date through 11:59 PM on the end date
Turn off early	Click End now on the inbox banner, or set Vacation responder off and Save Changes

Step 1: Open all Gmail settings

1. Open Gmail on your computer at mail.google.com.
2. Click the gear icon at the top right to open Quick settings, then click See all settings.

Step 2: Find Vacation responder

3. Stay on the General tab.
4. Scroll down to the Vacation responder section near the bottom of the page (above the Save Changes button).

Step 3: Turn it on and write your message

5. Select Vacation responder on.
6. Choose a First day. Optionally tick Last day and pick when it should stop. Without a last day, it stays on until you turn it off.
7. Enter a Subject (for example, “Out of office”) and a short Message explaining when you will be back and who to contact instead, if anyone.
8. Optional: check Only send a response to people in my Contacts if you do not want strangers or newsletters to get the auto-reply. On a Google Workspace account you may also see an option limited to people in your domain.

For example, use the subject “Out of office” and message “Thanks for your email. I am away and will reply when I return.” These are sample words, not saved account settings.

Step 4: Save your changes

9. Scroll to the bottom of the General settings page and click Save Changes. If you leave without saving, Gmail keeps the old setting.

Step 5: Turn it off early (optional)

10. While the responder is active, Gmail shows a banner across the top of your inbox with the subject of your vacation reply.
11. Click End now on that banner to stop it immediately, or open settings again, select Vacation responder off, and click Save Changes.

How Gmail sends the auto-reply

• It usually replies only the first time each person emails you during the period.
• The same person can get another reply if they email you again after four days, or if you edit the vacation message (editing resets the cycle).
• Messages in Spam and mail addressed to a mailing list you subscribe to do not get a vacation reply.
• If you use a Gmail signature, it appears under the vacation message.
• Adding a subject line makes the auto-reply arrive as its own email instead of inside the same conversation thread.

Tips

• Keep the message short. Say you are away, when you return, and an alternate contact if you have one.
• Test it. Ask a colleague or a second address of yours to email you after you save, and confirm they get one reply.
• Using Thexyz Webmail? It has a separate vacation / auto-reply setting; see how to set a vacation message in Thexyz Webmail.

Frequently asked questions

Where is Vacation responder in Gmail?

Settings (gear) > See all settings > General tab > scroll to Vacation responder.

Does every email get an auto-reply?

No. Gmail normally sends one reply per person for the period. The same person may get another after four days, or after you edit the message.

Can I send the reply only to my contacts?

Yes. Check Only send a response to people in my Contacts before you save.

How do I turn Vacation responder off early?

Click End now on the inbox banner, or set Vacation responder off in settings and click Save Changes.

Does Vacation responder work in the Gmail app?

Yes. In the Gmail app, open the menu, tap Settings, choose your account, then Vacation responder. Turn it on, fill in the dates and message, then save using the control shown in your app version.

Sources

1. Gmail Help: Send an automatic reply when you're out of office — turn Vacation responder on, set dates, subject and message, optionally limit to Contacts, Save Changes; End now on the inbox banner; first-time and four-day rules; spam and mailing lists skipped.
2. Gmail settings screenshots captured November 7, 2026, cropped to remove account and mailbox details. The captured Vacation responder setting is Off; the Save Changes button is disabled in the unchanged-settings screenshot. The on-state and active inbox banner are described using Gmail Help, not pictured here.

Last checked November 7, 2026.

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How to Add Multiple Email Accounts in Thexyz Webmail

Thexyz Webmail (Group-Office at mail.thexyz.com) can connect more than one mailbox in the same browser session. That means another domain on Thexyz, a Gmail address, or any other provider that gives you IMAP and SMTP settings. Once the account is saved, you send from it with the Compose From picker and receive its mail in its own folders. This guide shows the Accounts dialog, the Add form, and the Properties and Server fields as they appear in Thexyz Webmail.

Quick answer

In Thexyz Webmail, open E-mail, click the more menu (…), then Accounts. Click the plus (add) button. On Properties, fill in Name and E-mail. On Server, enter the other mailbox’s IMAP and SMTP host, port, encryption, username, and password. Click Ok to save. The new address should then appear in the Accounts list and in Compose’s From picker so you can send and receive from it.

Aliases are not the same as another mailbox

An alias is an extra From address on an account you already have. Adding a second account connects a separate mailbox with its own IMAP/SMTP login, folders, and incoming mail. For aliases and the related iOS profile steps, see Thexyz Webmail: email accounts, aliases, and iOS profile.

Before you start

• Have the other mailbox’s full email address and password ready.
• Look up that provider’s official IMAP and SMTP hostnames, ports, and encryption. For example, Gmail documents imap.gmail.com port 993 with SSL and smtp.gmail.com port 587 with STARTTLS. Use the values your provider publishes; do not guess.
• Your Thexyz mailbox must allow adding extra accounts. If the plus button is greyed out, see Troubleshooting below (try signing out and back in first).

The screenshots in this guide use illustrative placeholders (Jane Example, jane@example.com, imap.example.com, smtp.example.com). Replace them with real values for the mailbox you are adding. The example account was not saved.

Step 1: Open Accounts

1. Sign in to Thexyz Webmail and open the E-mail module.
2. In the message-list toolbar, click the more menu (…).
3. Choose Accounts.

The Accounts window lists the mailboxes already connected. Columns include E-mail, Username, Owner, Host, and SMTP. The footer shows how many accounts are listed (for example, Displaying items 1 - 1 of 1 when only the primary mailbox is present).

Each row has a menu with Edit. Delete may be disabled on the primary account.

Step 2: Click Add

4. In the Accounts toolbar, click the plus icon. Its accessible label is add.

That opens an E-mail Account dialog with tabs Properties, Server, Filters, and Permissions. The footer shows Aliases, Folders, Apply, and Ok.

If you leave Name empty, the form shows This field is required in red. On a brand-new unsaved account, Filters, Permissions, and Aliases stay disabled until the account is saved.

Step 3: Fill in Properties

5. Stay on the Properties tab.
6. Enter the display Name people should see (required).
7. Enter the other mailbox’s E-mail address.
8. Optionally type a Signature, choose a default e-mail template, and set Undo send (for example, 5 seconds).
9. Under Folders, map Sent items, Trash, Drafts, and Spam if the defaults need changing.
10. Review the Extra options checkboxes if you need them (store replies with the original, do not auto-mark as read, show full reply headers, place signature at the end on reply/forward).

The filled example above used Name Jane Example, E-mail jane@example.com, and signature Sent from Thexyz Webmail for documentation only. Use your real display name and address.

The footer Folders control opens a Folders window. Before the account is saved and connected, you may only see Root.

Step 4: Enter Server (IMAP and SMTP)

11. Open the Server tab.
12. Under incoming mail (IMAP), enter the provider’s IMAP host, port, username, password, and encryption (for example SSL on port 993).
13. Under outgoing mail (SMTP), enter the SMTP host, port, and encryption (for example STARTTLS on port 587). Leave Use IMAP credentials checked if the outgoing login matches IMAP.
14. Leave “Allow self signed certificate” unchecked unless your provider requires it.

In the documentation screenshot, IMAP was imap.example.com port 993 SSL with username jane@example.com, and SMTP was smtp.example.com port 587 STARTTLS with Use IMAP credentials checked. The password field was left blank in the screenshot; enter the other mailbox’s real password when you add a live account. Replace every example.com value with your provider’s official settings.

Step 5: Filters, Permissions, and Aliases

On a new account that has not been saved yet, the Filters and Permissions tabs are greyed out, and the footer Aliases control is disabled.

After you click Ok and the account is saved, open the account again with Edit to configure Filters, Permissions, and Aliases. Aliases on that account are still not the same as adding yet another mailbox.

Step 6: Save, then send and receive

15. Click Ok (or Apply then Ok) to save the account. Do not close with the window X if you intend to keep the new account; closing without Ok leaves the Accounts list unchanged.
16. Confirm the new row appears in the Accounts list.
17. Open Compose and open the From picker. The new address should be listed so you can send from it.
18. Incoming mail for that account arrives in its folders in the left tree once IMAP connects successfully.

Until you save, Compose From still only lists the addresses you already had. The screenshot below shows a mailbox with a single From identity before a second account is saved:

If you fill the form for practice and close without Ok, the Accounts list stays at one account:

This guide did not click Apply or Ok on the example account, so it does not include screenshots of sending or receiving from a second live mailbox. After you save a real second account, use Compose From and that account’s Inbox to confirm both directions work.

Troubleshooting

• Add is greyed out: the plus button’s wrapper can show as disabled (x-item-disabled in the page), and a normal click will not open the form. Sign out with Logout, sign back in to Thexyz Webmail, and open Accounts again. In testing, Add stayed disabled until a fresh sign-in; after that, Add was enabled. If it is still disabled, your mailbox may not have permission to add extra accounts—ask whoever administers your Thexyz account.
• Name is required: the Properties tab will not accept an empty Name; fill it before Ok.
• Cannot open Filters, Permissions, or Aliases: those stay disabled until the account is saved. Save with Ok, then Edit the account.
• Only one address in From: the new identity appears in Compose after the account is saved successfully. Closing the dialog with X does not add it.
• Confused with aliases: aliases are extra From addresses on an existing account. To connect a separate inbox, use Add in Accounts, not Aliases. See the aliases and iOS profile guide.

Frequently asked questions

Can I add Gmail or another provider inside Thexyz Webmail?

Yes, if your Thexyz mailbox allows Add, and you enter that provider’s real IMAP and SMTP settings plus the mailbox password (or an app password if the provider requires one).

Where do I open the Accounts list?

In the E-mail module, open the more menu (…) and choose Accounts.

Why are Filters and Permissions greyed out?

On a new unsaved E-mail Account dialog they stay disabled. Save the account with Ok first, then Edit it.

Will the new address show in Compose From?

After a successful save, yes. Until then, From only lists the identities you already had.

Sources

1. Tested by Webmail Wiki in Thexyz Webmail (Group-Office) signed in at mail.thexyz.com, November 2026. Screenshots by Webmail Wiki. The example second account used illustrative example.com values; Apply and Ok were not clicked, so no second account was saved.
2. Related: Thexyz Webmail: email accounts, aliases, and iOS profile.

Last checked November 6, 2026.

How to Use Undo Send in Gmail (and Change the Cancellation Period)

Sent an email to the wrong person, or forgot the attachment? Gmail gives you a few seconds to take it back. Right after you click Send, Gmail holds the message for a short time and shows an Undo link. This guide shows how to unsend a message and how to give yourself more time by changing the send cancellation period, with real screenshots from Gmail on the web.

Quick answer

To unsend, click Undo in the “Message sent” box at the bottom left right after you send. To get more time, click the gear icon, then See all settings. On the General tab, next to Undo Send, choose a send cancellation period of 5, 10, 20 or 30 seconds, then click Save Changes at the bottom of the page.

Undo Send at a glance

Item	Details
Where to set it	Settings (gear) > See all settings > General > Undo Send
Choices	5, 10, 20 or 30 seconds (5 seconds is the default)
How to unsend	Click Undo in the “Message sent” box at the bottom left
Can it be turned off?	No. Undo Send is always on; you can only change how long it waits
Works after the time runs out?	No. Once the period ends, the message has gone

Step 1: Open all Gmail settings

1. Open Gmail on your computer at mail.google.com.
2. Click the gear icon at the top right to open Quick settings, then click See all settings.

Step 2: Change the send cancellation period

3. Stay on the General tab, which opens first.
4. Find Undo Send near the top of the page. Next to Send cancellation period, open the menu.

5. Pick 5, 10, 20 or 30 seconds. Thirty seconds gives you the most time to catch a mistake; the cost is that every message leaves your outbox that much later.

Step 3: Save your changes

6. Scroll to the very bottom of the General settings page and click Save Changes. If you leave the page without saving, Gmail keeps the old period.

Step 4: Unsend a message

7. Send your email as usual. A Message sent box appears at the bottom left with Undo and View message.
8. Click Undo before the period runs out.

9. Gmail shows Sending undone and reopens the message as a draft, so you can fix it and send it again, or delete it.

Tips

• Don’t close the tab right away. Gmail sends the message when the period ends, so leave Gmail open for those few seconds if you might want to undo.
• Scheduled messages work differently. A message you scheduled can be cancelled from the Scheduled folder until its send time. See how to schedule an email in Gmail.
• Using Thexyz Webmail? It has its own setting; see how to use Undo Send in Thexyz Webmail.

Frequently asked questions

How long do I have to unsend an email in Gmail?

Five seconds by default. You can raise it to 10, 20 or 30 seconds under Settings, General, Undo Send.

Can I unsend a Gmail message after 30 seconds?

No. Thirty seconds is the longest option. After the period ends, the message is delivered and can’t be pulled back from the recipient’s inbox.

Can I turn Undo Send off?

No. Gmail always holds outgoing messages for at least 5 seconds. Choosing 5 seconds is the shortest delay.

Does Undo Send work in the Gmail app?

Yes. Right after you send from the Gmail app on Android or iPhone, an Undo option appears at the bottom of the screen. Tap it to bring the message back.

Does the recipient see anything when I undo?

No. Gmail hasn’t sent the message yet during the cancellation period, so nothing reaches the recipient.

Sources

1. Gmail Help: Send or unsend Gmail messages: click Undo in the “Message sent” notice; choose a send cancellation period of 5, 10, 20 or 30 seconds next to Undo Send and click Save Changes.
2. Tested by Webmail Wiki in Gmail on the web, November 5, 2026. Screenshots by Webmail Wiki from a test account; the test message was sent to ourselves and undone, and no settings were changed.

Last checked November 5, 2026.

How to Set Up Thexyz Email in Thunderbird (IMAP and SMTP Settings)

Mozilla Thunderbird is a free desktop email app for Windows, Mac and Linux. If your email is hosted by Thexyz (including xyz.am addresses and your own domain), Thunderbird usually can’t find your settings automatically, so you enter them by hand. This guide walks through the new Thunderbird Account Hub screen by screen, with the exact Thexyz IMAP and SMTP settings to type in.

Quick answer

In Thunderbird, add a new email account, type your name and email address, and click Manual configuration. Choose IMAP and click Set up account. For incoming mail use imap.thexyz.com, port 993, SSL/TLS. For outgoing mail use smtp.thexyz.com, port 465, SSL/TLS. Your username is your full email address and the authentication method is Normal password. Click Connect and enter your password.

Thexyz settings for Thunderbird

Setting	Value	Port	Connection security
Incoming server (IMAP)	imap.thexyz.com	993	SSL/TLS
Incoming server (POP3, optional)	pop.thexyz.com	995	SSL/TLS
Outgoing server (SMTP)	smtp.thexyz.com	465 (recommended)	SSL/TLS
Outgoing server, alternative port	smtp.thexyz.com	587	STARTTLS (or Autodetect)
Username (both servers)	Your full email address, for example you@yourdomain.com
Authentication	Normal password (your mailbox password, or an application password)

These are the settings for Thexyz Email accounts that sign in at mail.thexyz.com. If you use classic Thexyz webmail at webmail.thexyz.com, see the note further down.

Before you start

• Install Thunderbird from thunderbird.net. This guide was tested in Thunderbird 159, which uses the new Account Hub for adding accounts.
• Have your full email address and its password ready. If you turned on two-step verification for your mailbox, create an application password in Thexyz Webmail and use it instead of your normal password.
• Your domain’s DNS needs to point to Thexyz, otherwise mail won’t arrive.

Step 1: Add your email address

The first time you open Thunderbird, the Account Hub opens on its own. If you already use Thunderbird, open the menu (the three lines at the top right), choose Add Account, then Email.

1. Type your Full name (this is the name people see) and your Email address.
2. Click Manual configuration under the email address. You can also click Continue; Thunderbird will look for settings and, when it can’t find them for a Thexyz address, it takes you to the same next screen.

Step 2: Choose IMAP

3. On Choose an email account type, pick IMAP (marked Recommended). IMAP keeps your mail in sync with Thexyz Webmail, your phone and any other device.
4. Click Set up account.

Choose POP3 only if you want to download mail to this one computer. In that case use pop.thexyz.com, port 995, SSL/TLS.

Step 3: Enter the incoming (IMAP) server

5. Hostname: imap.thexyz.com
6. Username: your full email address. Thunderbird fills this in from step 1; check that it isn’t just the part before the @.
7. Authentication method: Normal password
8. Connection security: SSL/TLS

9. Scroll down a little to the Port field. Thunderbird fills in 993 once you pick SSL/TLS. If it’s empty, type 993.

Step 4: Enter the outgoing (SMTP) server

Keep scrolling down the same screen to the outgoing server fields.

10. Hostname: smtp.thexyz.com
11. Leave Same username as incoming server checked, so Thunderbird signs in to SMTP with your full email address too.
12. Authentication method: Normal password, and Connection security: SSL/TLS.
13. Port: 465. Thunderbird fills this in for SSL/TLS. If your network or internet provider blocks 465, use 587 instead (see Troubleshooting).

Step 5: Connect and finish

14. Click Connect. Thunderbird checks the settings and asks for your password. Enter your mailbox password (or your application password) and let Thunderbird remember it if you like.
15. When Thunderbird confirms the account was created, finish the Account Hub (click Done or Finish, whichever it shows). Your Thexyz folders then appear in the left pane.

Send yourself a test message to confirm that both sending and receiving work.

Classic Thexyz accounts (webmail.thexyz.com)

If you sign in to your mail at webmail.thexyz.com rather than mail.thexyz.com, your mailbox is on the classic platform. Use secure.emailsrvr.com as both the incoming and outgoing hostname, with IMAP port 993, POP port 995 and SMTP port 465, all SSL/TLS. Everything else in this guide is the same.

Troubleshooting

• Can’t send, but receiving works: some networks block port 465. Edit the outgoing server (Account Settings, Outgoing Server (SMTP), Edit) and change the port to 587. Thexyz lists 587 as an alternative port; set Connection security to STARTTLS.
• Password keeps failing: make sure the username is your full email address on both servers, and that authentication is Normal password. If your account has two-step verification, use an application password.
• “Authentication required” or relay errors when sending: both the IMAP and SMTP servers require authentication. Check that the outgoing server isn’t set to No authentication.
• Thunderbird can’t find the server: check the hostnames for typos (for example, a stray letter after .com). Thunderbird shows a green check next to a field when the format is valid, but that doesn’t test the connection.

Frequently asked questions

What are the Thexyz IMAP and SMTP settings?

IMAP is imap.thexyz.com on port 993 with SSL. SMTP is smtp.thexyz.com on port 465 with SSL, with 587 as the alternative port. Use your full email address as the username for both.

Should I use IMAP or POP3 for Thexyz in Thunderbird?

Use IMAP if you read mail on more than one device or in Thexyz Webmail, because it keeps folders and read status in sync. POP3 (pop.thexyz.com, port 995) downloads mail to one computer.

Where is the old Thunderbird account setup screen?

Recent Thunderbird versions replaced it with the Account Hub shown in this guide. You reach it from the menu with Add Account, then Email, and you get to the manual settings with Manual configuration.

Do these settings work for xyz.am addresses?

Yes. xyz.am mailboxes are hosted by Thexyz, so they use the same imap.thexyz.com and smtp.thexyz.com servers.

Which port should I use for sending, 465 or 587?

Start with 465 and SSL/TLS, which Thexyz recommends. Switch to 587 only if 465 is blocked where you are.

Sources

1. Thexyz Knowledgebase: Email Server Settings: IMAP imap.thexyz.com 993, POP pop.thexyz.com 995, SMTP smtp.thexyz.com 465 with 587 as an alternative; full email address as username; both servers require authentication; classic accounts use secure.emailsrvr.com.
2. Tested by Webmail Wiki in Thunderbird 159 on Linux, November 4, 2026. Screenshots by Webmail Wiki; the test account was not connected and no password was entered.

Last checked November 4, 2026.

How to Restore Deleted Files from Trash in OX App Suite Drive

Deleted something from OX App Suite Drive by mistake? Deleted files and folders go to Trash first, and you can bring them back from there. To show the whole process, we created a test folder, deleted it and restored it. This guide walks through each step.

Quick answer

In Drive, click Trash in the left panel. Tick the item you want back, click the … button in the toolbar and choose Restore. Choose Move instead to put it in a different folder.

Trash and restore at a glance

Question	Answer
Where are deleted items?	Trash in the left panel of Drive
Bring one back	Select it → … → Restore
Put it somewhere else	Select it → … → Move
Delete	Select the item → trash icon
New folder	New → Add new folder → Add

Screens checked in OX App Suite, November 2026.

Step 1: Create a folder (optional)

If you just want to recover something, skip to Step 3. To try it safely first, make a test folder.

1. Open Drive and go to My files.
2. Click New and choose the option to add a folder. The Add new folder window opens with “New folder” filled in.
3. Type a name, such as “Wiki Test Folder”, and click Add.

The new folder appears in the file list and under My files in the left panel. For more on folders and uploads, see how to upload and share files in Drive.

Step 2: Delete the item

1. Tick the checkbox next to the item in the file list.
2. Click the trash icon in the toolbar, and confirm when asked.

Step 3: Restore it from Trash

1. In the left panel, click Trash. Everything you have deleted is listed with the time it was deleted.
2. Tick the checkbox next to the item you want back.
3. Click the … button in the toolbar.
4. Choose Restore.

Restore is meant to put the item back in the folder it came from. Move, in the same menu, lets you choose a different folder instead. If you open the item’s details while it’s in Trash, its Folder shows as Trash.

Step 4: Check that it's back

Click My files (or the folder the item came from) and look for it in the list. We didn’t capture the list after restoring, so check this yourself before deleting anything else.

Tips

• Share icon greyed out? In our test the share icon was greyed out in Trash. Restore the item before sharing it.
• Recovering an email instead? Mail has its own Trash folder in the folder list.

If you’re looking for hosted email, Thexyz email includes webmail you can use from any browser, along with calendar and contacts.

Frequently asked questions

Where do deleted files go in OX App Suite Drive?
To Trash in the left panel of Drive.

How do I restore a deleted folder in OX App Suite?
Open Trash, tick the folder, click the … button in the toolbar and choose Restore.

Can I restore a file to a different folder?
Yes. In Trash, select it, click … and choose Move, then pick the folder.

Sources

• Tested by Webmail Wiki in OX App Suite, November 2026. Screenshots by Webmail Wiki; personal details blurred.